Service Level in general
Please be aware that the Philippines is still a developing country. So far not everybody can afford to start or fulfill education in hotel and restaurant business. Boracay is a small island, with few locals. Many of the workers here are coming from other parts of the Philippines, trying to get a job and make some money, to survive, support their family and/or save for education.
Filipinos in general are very friendly and hospitable people that smile, always joking and trying to do their best to help and make your holiday as best as possible. However, it might be a conflict between your expectations and the training and experience level of the staff you meet. Some of the workers here, might have just arrived, are young, do not have any experience from hotel and restaurant business neither have that much training as well.
From our experience, resolve misunderstandings or faults with patient and a smile. Your holiday will be so much better and you will get some nice friends over here.